TY  - BOOK
AU  - Balachandran, S. 
TI  - Customer-driven services management
SN  - 9780761993711
U1  - 658.8120954 BAL-C 
PY  - 1999///
CY  - New Delhi
PB  - Response Book
KW  - Business & Economics / Industries / Service, Business & Economics / Management, Business & Economics / Customer Relations, Business & Economics / Industrial Management, Customer services -- Management -- India, Electronic books
UR  - https://www.google.co.in/books/edition/Customer_Driven_Services_Management/m8CGAwAAQBAJ?hl=en&gbpv=1&dq=Customer+Driven+Services+Management&printsec=frontcover
ER  -