Hotel Housekeeping : A Training Manual

Part 1: Overview
1 Types of Hotels
2 Hotel Chain Associations
3 Organisation of a Hotel
4 Types of Rooms
Part 2: Organisation of Housekeeping Department
5 Layout of the Housekeeping Department
6 Organisation of the Housekeeping Department
7 Competencies of a Housekeeping Professional
Part 3: Housekeeping Administrative Duties
8 The Executive Housekeeper
Part 4: Housekeeping Floor Procedures
9 The Floor Pantry
10 Preparing a Room Report
11 Other Floor Procedures
Part 5: Guest Room Cleaning Procedures
12 Layout of a Guest Room
13 Rules on a Guest Floor
14 The Maid’s Cart
15 Cleaning a Room
Part 6: Housekeeping Control Desk
16 Housekeeping Control Desk
Part 7: The Linen and the Uniform Rooms
17. The Linen and the Uniform Rooms
Part 8: Public Area Cleaning
18 Introduction to Public Areas
19 Role of a Public Area Supervisor
20 Public Area Cleaning Workflow
Part 9: Cleaning Knowledge and Practice
21 Housekeeping Equipment
22 Cleaning Methods
23 Cleaning Agents
24 Pest Control
25 Control of Odours
Part 10: Laundry Services
26 Organisation of the Laundry Departmen
27 Laundry Process Flow
28 Stain Removal
Part 11: Other Housekeeping Knowledge
29 Textiles
30 Horticulture
31 Safety in Housekeeping
32 Security in Housekeeping
Appendices