Textbook of Nursing Management Services

UNIT I : INTRODUCTION TO MANAGEMENT IN
xii Textbook of Nursing Management and Services
UNIT III : MANAGEMENT OF NURSING SERVICE
IN HOSPITAL AND COMMUNITY ........................................................................................... 73-178
• Introduction 73
• Definition of a Hospital 73
• Hospital Planning Process 78
• Hospital Supplies and Equipments 89
• General Utility Services in the Hospital 91
• Materials Used in Hospitals 92
• Emergency and Disaster Management 93
• Human Resource Management 99
• Patient Classification System 109
• Patient Assignment Method and Nursing Care 112
• Performance Appraisal 118
• Staff Development Program 122
• Discipline 129
• Delegation of Authority 132
• Participatory Management 138
• Quality Assurance in Nursing 144
• Standard 152
• Supervision 161
• Concept and Definition of Supervision 161
• Documentation 168
• Summary 174
• Action Summary 176
UNIT IV : ORGANIZATION OF BEHAVIOR
AND HUMAN RELATIONS ....................................................................................................... 179-246
• Introduction 179
• Models of Organizational Behavior 187
• Communication 192
• Interpersonal Relationship (IPR) 200
• Characteristics of Therapeutic IPR 201
• Phases of IPR in Nursing 202
• Factors Enchancing IPR 202
• Factors Leading Poor IPR 202
• Role of Nurse in Improving IPR 203
• Interpersonal Relationship at Workplace 203
• Scope of the Interpersonal Relationship 203
• Group Dynamics 203
• Five Elements of Effective Group Dynamics 207
• Applications of Group Dynamics 207
• Human Relations in Nursing 208
• Leadership 211
• Motivation 226
• Need and Importance of Motivation 239
• Summary 240
• Action Summary 242
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UNIT V : IN-SERVICE EDUCATION....................................................................................... 247-259
• Introduction 247
• Definition 247
• Need of In-service Education 247
• Aims of In-service Education 248
• Nature of In-service Education 248
• Organization of In-service Education 248
• Factors Affecting In-service Education 249
• Benefits of In-service Education 249
• Areas of In-service Education 250
• Adult Learning 254
• Kolb’s Adult Learning Cycle 255
• Evaluating the In-service Program 256
• Summary 257
• Action Summary 257
UNIT VI : MANAGEMENT OF NURSING
EDUCATIONAL INSTITUTIONS.............................................................................................. 260-300
• Education Preparation for Nurses 260
• Major Courses in Nursing 260
• Role of Regulatory Bodies and Professional Organizations 262
• International Professional Organizations 270
• Accreditation of Nursing Educational Institute 271
• Affiliation of Nursing Educational Insititute 272
• Guidelines for Various Nursing Courses 273
• Standards Required for Various Nursing Courses 282
• Qualifications and Experience—Teachers of College of Nursing 286
• Job Descriptions of Nursing Personnel in College 287
• Disciplinary Rules 292
• INC guidelines for Examination 294
• Budget for Nursing Institute 294
• Types of Records Maintained in Nursing Institutes 296
• Summary 298
• Action Summary 299
UNIT VII : NURSING AS A PROFESSION ........................................................................... 301-330
• History of Development of Nursing Profession 301
• Characteristics of Profession 302
• Perspective of Nursing Profession 304
• Philosophy of Nursing 305
• Regulatory Bodies and Professional Organizations 307
• Nursing Standards 312
• Ethics 316
• Autonomy 321
• Accountability 322
Contents
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• Assertiveness 323
• Legal Aspects in Nursing 323
• Nursing Liabilities and Preventive Measures 324
• Summary 328
• Action Summary 329
UNIT VIII : PROFESSIONAL ADVANCEMENT .................................................................. 331-356
• Career Opportunities 331
• Continuing Education 340
• Collective Bargaining 342
• Professional Grievances 345
• Futuristic Nursing 349
• Technological Advancement 352
• Summary 354
• Action Summary 355
Index .............................................................................................................................................................. 357-360