Total Quality Management

Contents

• Introduction to Quality and Total Quality Management–Taguchi Methods
• Quality Control and Total Quality Control
• Customer Focus
• Total Waste Elimination (5-S, Total Productive Maintenance, Material Handling, Setup, JIT)
• TQM Gurus
• Total Employees Involvement–Decision-Making Models, Problem Solving, Employees Participation, Organization Culture, Employee Suggestion Scheme
• Quality Assurance System (196)
• Quality of Product Design and Development
• Quality of Conformance (Mechatronics, Lean Manufacturing World Class Manufacturing, Agile Manufacturing, Virtual Manufacturing, Agent Based Manufacturing
• Continuous Quality Improvement (Single Minute Exchange of Die, KAIZEN, Juran 7 Quality tools, New 7 Quality Tools, Deming Cycle)
• Inspection
• Quality in Service Organization
• Quality Circles, Shop improvement Group and Self-managing Work Teams
• Benchmarking
• Total Cost Management–A great Opportunity
• Business Process Re-engineering and Information Technology
• SQC & SPC
• Role of People in Quality Improvement
• Reliability as a Quality Characteristics
• Quality Leadership
• Quality Leadership
• Planning Process
• TQM Implementation
• Process Management for Improving Quality
• Quality Function Development
• Cost of Quality
• Problem Solving Methodology for Quality Improvement
• Six Sigma and Lean Six Sigma
• Concurrent Engineering
• Team Building for improving Quality
• Management
• ISO 9000 (1987 and 1994) The Quality Management System
• ISO 9000-2000
• Achieving Total Commitment to Quality
• ISO 9001 (2000)
• ISO 9001 (2008)
• Managing Change
• Resource Productivity
• QS 9000 for Automobile Industries (1994, 1995, 1998) ISO 16949 (2002, 2009)
• Performance Measures
• ISO 9001 (2015)
• Design of Experiments
• Quantum Quality or Quality Transformation
• The Quality Revolution
• Root Cause Analysis
• Creativity, Innovation and Quality
• Environments Management Standard ISO 14000 (1992) and ISO 14001 (1996, 2004)
• Model Question Papers
• Index.