Recruiting,Interviewing,Selecting & Orienting New Employees

CONTENTS

Preface xiii

Part I: Recruiting Qualified People 1

Chapter 1: Recruitment Challenges 3

Weather the Impact of a Fluctuating Economy 3

Make Recruitment Efforts Succeed 5

Attract and Compete for Qualified Applicants 10

Establish and Adhere to High Standards of Excellence 15

Summary 16

Chapter 2: Applicant and Employer Perspectives 17

Corporate Culture 17

Work and Personal Life Balance 19

Applicant Expectations 21

Employer Expectations 24

Applicants' Questions 26

Summary 29

Chapter 3: Recruitment Sources 31

Prerecruitment Considerations 31

Proactive and Reactive Recruitment 33

Special Interest Groups 34

Traditional Recruitment Sources 38

Innovative Recruitment Sources 49

Summary 54

Chapter 4: Electronic Recruiting 55

Definition of an Internet Applicant 55

Electronic Resumes 56

Company Career Websites 59

Internet Job Boards 63

Additional Electronic Recruitment Alternatives 64

International Electronic Recruitment 65

Electronic Recruiting Risks 67

Summary 68

Part II: Interviewing Applicants 69

Chapter 5: Interview Preparation 71

Do a Job Analysis 71

Prepare a Job Description 78

Find the Best Fit 82

Review the Application and Resume 84

Set the Stage 87

Plan Basic Questions 89

Summary 92

Chapter 6: Interviewing and Legal Considerations 93

Employment Legislation 93

Employment- and Termination-at-Will 103

Negligent Hiring and Retention 104

Record-Keeping Requirements 105

Electronic Record-Keeping Guidelines 108

Affirmative Action 108

Diversity 110

Discrimination Charges 111

Questions to Avoid Asking 113

Applicant Tracking 117

Summary 118

Chapter 7: Competency-Based Questions 120

Key Competency Categories 121

Job-Specific Competencies 123

Characteristics of Competency-Based Questions 125

Competency-Based Lead-Ins 127

When to Ask Competency-Based Questions 128

Developing Competency-Based Questions 130

Generic Competency-Based Questions 134

Summary 138

Chapter 8: Additional Types of Questions 140

Open-Ended Questions 140

Hypothetical Questions 144

Probing Questions 146

Closed-Ended Questions 148

Questioning Techniques for Different Stages of the Interview 149

Questioning Techniques to Avoid 155

Summary 157

Chapter 9: Interview Components 158

Establish an Interview Format 158

Put Applicants at Ease 162

Get Started 163

Balance Listening with Talking 164

Interpret Nonverbal Communication 166

Encourage Applicants to Talk 171

Keep Applicants on Track 173

Provide Information 174

Consider the Role of Perception 175

Summary 177

Chapter 10: Types of Employment Interviews 178

Exploratory Interviews 178

Telephone Screening Interviews 182

Video Screening Interviews 184

HR Interviews 184

Departmental Interviews 188

Panel Interviews 189

Peer Interviews 191

Interviews with Less-Than-Ideal Applicants 192

Stress Interviews (How and Why to Avoid Them) 194

Interviewing Pitfalls 196

Summary 197

Part III: Selecting the Best Fit 199

Chapter 11: Documenting the Interview 201

Remember the Role of Documentation in the Selection Process 201

Avoid Subjective Language 202

Avoid Recording Unsubstantiated Opinions 203

Refer to Job-Related Facts 206

Be Descriptive 210

Document Applicants with Limited Experience 211

Keep Effective Notes 212

Adhere to Documentation Guidelines 220

Summary 220

Chapter 12: Preemployment Testing 221

How Preemployment Tests Are Used 221

Testing Advantages and Disadvantages 222

Test Validation 224

Testing and Bias 226

Test Administration 229

Testing Policies 231

Testing Programs 232

Testing Categories 233

Computer-Based Testing 241

Summary 243

Chapter 13: References and Background Checks 244

References Versus Background Checks 244

Legal Guidelines 246

Reference Essentials 250

Guidelines for Releasing and Obtaining Information 256

Fundamentals of Background Checks 258

Summary 262

Chapter 14: Social Networks and Hiring 264

Uses 268

Legal Risks 271

Social Media Policy 274

Social Media Versus Traditional Reference Checks 276

Summary 277

Chapter 15: The Selection Process 278

Final Selection Factors 278

The Final Meeting 279

Notifying Selected Applicants 287

Notifying Rejected Applicants 290

What Could Go Wrong? 291

Summary 293

Part IV: Orienting New Employees 295

Chapter 16: Organizational Orientation 297

Objectives 297

Benefits 299

Characteristics of a Successful Program 302

Components 303

Participants 305

Format 307

Timing and Duration 307

Location and Setting 307

Employee Feedback 307

Summary 308

Chapter 17: Departmental Orientation 311

Preparation 312

Content 316

Participants 317

Onboarding 321

Duration 323

Summary 324

Chapter 18: Web-Based Orientation 325

Overview 325

Advantages 328

Drawbacks 330

Legal Concerns 331

Conventional Versus Web-Based Orientation 333

Blended Learning 333

Summary 335

Appendixes 339

A: Job Posting Form 341 <
/p>

B: Job Posting Application Form 342

C: Sample E-Mail Cover Letter 343

D: Work Environment Checklist 344

E: Job Description Form 345

F: Employment Application Form 347

G: Interview Evaluation Form 351

H: Exempt Reference Form 352

I: Nonexempt Reference Form 355

Notes 359

Index 361