The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first

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TextPublication details: McGraw-Hill 2003 New DelhiEdition: 1stDescription: 241pISBN:

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Reference Book	Amity Central Library General Books	Reference	658.812 THO-C (Browse shelf(Opens below))	Not For Loan		7574ABS

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Previous	658.812 FRA-B Building customer loyalty	658.812 MCK-W What customers really want	658.812 NAS-D Deliver outstanding customer service : gain and retain customers and stay ahead of the competition	658.812 THO-C The customer-centered enterprise	658.812 VAV-I Improving your Measurement of customer satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs	658.812014 BAC-P Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation	658.8120954 PAL-H How to Read	Next

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