Customer Relationship Management: Concepts and Cases (Record no. 988)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02283nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200207145356.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140801s2008 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788120335387 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 RAI-C |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rai, Alok Kumar |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Relationship Management: Concepts and Cases |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | PHI Pub. |
| Date of publication, distribution, etc | 2008 |
| Place of publication, distribution, etc | New Delhi |
| 500 ## - GENERAL NOTE | |
| General note | Preface.Part I: Fundamentals of Customer Relationship Management<br/>1. Relationship in Business: A Management Tool.<br/>2. Customer Relationship Management: A Conceptual Foundation.<br/>3. Customer Relationship Management: A Literary Perspective.<br/>4. Customer Relationship Management Model: Comprehension and Implementation Model.<br/><br/>Part II: Research Dimensions of Customer Relationship Management<br/>5. Research Techniques and Methods in Customer Relationship Management.<br/>6. Customer Satisfaction.<br/>7. Customer Loyalty.<br/>8. Service Quality.<br/><br/>Part III: Information Technology Dynamics in Customer Relationship Management<br/>9. Technological Developments in CRM.<br/>10. Information Technology Implementation in CRM.<br/>11. Customer Relationship Management through Information Technology Tools.<br/><br/>Part IV: Emerging Dimensions and Dynamics in Customer Relationship Management<br/>12. Customer Retention and Experience Management.<br/>13. Service Recovery Management.<br/>14. People Factor in Customer Relationship Management.<br/>15. Customer Relationship Management: Emerging Concepts and Perspectives.<br/><br/>Part V: Application Dynamics of Customer Relationship Management in Different Sectors and Industries<br/>16. Customer Service in Service Sector.<br/>17. Customer Relationship Management Practices in Rural Markets.<br/>18. Customer Relationship Management Practices in Indian Service Business.<br/>19. Customer Relationship Management: Practices and Application in Select Service Companies.<br/>Index.<br/><br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Technological Developments in CRM, Customer Satisfaction, Customer Loyalty,Service Quality. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Alok Kumar RAI |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://books.google.co.in/books?id=TJCZMNgwEq0C&printsec=frontcover&dq=CUSTOMER+RELATIONSHIP+MANAGEMENT+alok+rai&hl=en&sa=X&ved=0ahUKEwiCl9atgPjkAhXMknAKHXB3AbQQ6AEIKjAA#v=onepage&q=CUSTOMER%20RELATIONSHIP%20MANAGEMENT%20alok%20rai&f=false">https://books.google.co.in/books?id=TJCZMNgwEq0C&printsec=frontcover&dq=CUSTOMER+RELATIONSHIP+MANAGEMENT+alok+rai&hl=en&sa=X&ved=0ahUKEwiCl9atgPjkAhXMknAKHXB3AbQQ6AEIKjAA#v=onepage&q=CUSTOMER%20RELATIONSHIP%20MANAGEMENT%20alok%20rai&f=false</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Koha issues (borrowed), all copies | 4 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Uniform Resource Identifier | Price effective from | Koha item type | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Reference | Amity Central Library | Amity Central Library | ABS | 29/03/2011 | 121.88 | 658.812 RAI-C | 11963 | 23/08/2014 | https://epgp.inflibnet.ac.in/ | 29/03/2011 | Reference Book | |||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 29/03/2011 | 121.88 | 7 | 658.812 RAI-C | 11964 | 05/07/2021 | https://epgp.inflibnet.ac.in/ | 29/03/2011 | Books | 27/01/2020 | ||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 29/03/2011 | 121.88 | 2 | 658.812 RAI-C | 11965 | 13/08/2021 | https://epgp.inflibnet.ac.in/ | 29/03/2011 | Books | 12/03/2018 | ||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 29/03/2011 | 121.88 | 9 | 658.812 RAI-C | 11966 | 30/05/2024 | https://epgp.inflibnet.ac.in/ | 29/03/2011 | Books | 08/05/2024 | ||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 29/03/2011 | 121.88 | 2 | 658.812 RAI-C | 11967 | 20/01/2020 | https://epgp.inflibnet.ac.in/ | 29/03/2011 | Books | 22/02/2018 |