Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation (Record no. 6889)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00838nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220309113724.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140801s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070601000 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812014 BAC-P |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bacal, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | McGraw-Hill Education |
| Date of publication, distribution, etc | 2005 |
| Place of publication, distribution, etc | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 222p. |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | Business & Economics / Public Relations, Business & Economics / Management, Business & Economics / Training, Customer services -- Terminology |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://www.google.co.in/books/edition/Perfect_Phrases_for_Customer_Service_Sec/zGbPX-1KLh0C?hl=en&gbpv=1&dq=PERFECT+PHRASES+FOR+CUSTOMER+SERVICE&printsec=frontcover">https://www.google.co.in/books/edition/Perfect_Phrases_for_Customer_Service_Sec/zGbPX-1KLh0C?hl=en&gbpv=1&dq=PERFECT+PHRASES+FOR+CUSTOMER+SERVICE&printsec=frontcover</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Reference | Amity Central Library | Amity Central Library | General Books | 18/05/2011 | 658.812014 BAC-P | 3848ABS | 23/08/2014 | 18/05/2011 | Reference Book |