Measuring Customer Satisfaction and Loglte : Survey...... Methods (Record no. 3232)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00874nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201121113545.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140801s2010 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788122427998 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 HAY-M |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hayes, Bob E |
| 245 ## - TITLE STATEMENT | |
| Title | Measuring Customer Satisfaction and Loglte : Survey...... Methods |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | New Age international |
| Date of publication, distribution, etc | 2010 |
| Place of publication, distribution, etc | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 287p. |
| 500 ## - GENERAL NOTE | |
| General note | 1. Introduction<br/>2. Determining Customer Requirements<br/>3. Reliability and Validity<br/>4. Customer satisfaction Questionnaire <br/>5. Sampling Methods<br/>6. Customer Loyalty 2.0 : Beyond the Ultimate Question<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | 1. Introduction 2. Determining Customer Requirements 3. Reliability and Validity 4. Customer satisfaction Questionnaire 5. Sampling Methods 6. Customer Loyalty 2.0 : Beyond the Ultimate Question |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Uniform Resource Identifier | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Reference | Amity Central Library | Amity Central Library | ABS | 12/05/2012 | 395.00 | 658.812 HAY-M | 16882 | 23/08/2014 | http://epgp.inflibnet.ac.in/ | 12/05/2012 | Reference Book |