Total Quality Management

Poornima M Charantemath

Total Quality Management - New Delhi Pearson 2004

1. Quality Concepts

2. Quality Gurus

3. The Philosophy of Total Quality Management

4. Leadership and Strategic Planning

5. TQM Kitemarks

6. Statistical Concepts in Quality

7. Six Sigma

8. Quality Improvement Tools

9. Kaizen—Continuous Improvement

10. Breakthrough Improvement

11. Benchmarking

12. Business Process Re-engineering

13. Business Process Management

14. Total Productive Maintenance

15. Customer-driven Quality

16. TQM in Services

17. Quality Management System

18. Management Audit

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