Total Quality Management
Poornima M Charantemath
Total Quality Management - New Delhi Pearson 2004
1. Quality Concepts
2. Quality Gurus
3. The Philosophy of Total Quality Management
4. Leadership and Strategic Planning
5. TQM Kitemarks
6. Statistical Concepts in Quality
7. Six Sigma
8. Quality Improvement Tools
9. Kaizen—Continuous Improvement
10. Breakthrough Improvement
11. Benchmarking
12. Business Process Re-engineering
13. Business Process Management
14. Total Productive Maintenance
15. Customer-driven Quality
16. TQM in Services
17. Quality Management System
18. Management Audit
9789332579392
658.4013 CHA-T
Total Quality Management - New Delhi Pearson 2004
1. Quality Concepts
2. Quality Gurus
3. The Philosophy of Total Quality Management
4. Leadership and Strategic Planning
5. TQM Kitemarks
6. Statistical Concepts in Quality
7. Six Sigma
8. Quality Improvement Tools
9. Kaizen—Continuous Improvement
10. Breakthrough Improvement
11. Benchmarking
12. Business Process Re-engineering
13. Business Process Management
14. Total Productive Maintenance
15. Customer-driven Quality
16. TQM in Services
17. Quality Management System
18. Management Audit
9789332579392
658.4013 CHA-T