Front Office Management
Bhatnagar, S K
Front Office Management - 3rd - New Delhi The Hospitality 2017 - 829p.
1. Tourism and its Importance
2. Hospitality Hotels Hotel Guest and Guest Relations
3. Classification of Hotels Types of Rooms and SPA
4. Hotel Organization
5. Hotel Entrance Lobby and the Front Office Staff
6. Hotel Brochure and Hotel Tariff Card
7. Communications
8. Front Office and Guest Handling
9. Channels of Distribution Selling Agencies and Room Selling Techniques
10. Guest Accounting
11. Control of Credit and cash
12. Budgeting
13. Accommodation Statistics and Yield Management
14. Hotel and Guest Security
15. Computers in Hotels
16. case Studies
9788193203286
651.3 BHA-F
Front Office Management - 3rd - New Delhi The Hospitality 2017 - 829p.
1. Tourism and its Importance
2. Hospitality Hotels Hotel Guest and Guest Relations
3. Classification of Hotels Types of Rooms and SPA
4. Hotel Organization
5. Hotel Entrance Lobby and the Front Office Staff
6. Hotel Brochure and Hotel Tariff Card
7. Communications
8. Front Office and Guest Handling
9. Channels of Distribution Selling Agencies and Room Selling Techniques
10. Guest Accounting
11. Control of Credit and cash
12. Budgeting
13. Accommodation Statistics and Yield Management
14. Hotel and Guest Security
15. Computers in Hotels
16. case Studies
9788193203286
651.3 BHA-F